Where are you located? Do you have a store?
We are located in Mobile, AL! All items ship from our company in Mobile. You can also select local pickup if you live in our area.
We do not have a storefront currently. All work is completed from our home office.
How long will it take to receive my order?
We strive to ship all orders that include only in stock items within 1-2 business days (Monday through Friday). During times of increased order volume, please allow additional time for processing.
Custom and personalized orders have a turn-around-time of 2-3 weeks from order date.
If you ordered pre-order items, please refer to the estimated delivery date noted on your order for the shipping time frame. If you ordered both in stock and pre-order items, we will ship the in stock items during their typical processing time and the pre-order items in their shipping time frame.
You will automatically receive an email with tracking information once your package is picked up and scanned by the delivery company. Please refer to the tracking information provided by the delivery company to find out when your order will be delivered.
We are not responsible for delays with the mail carrier. Please note that some packages may be delayed due to influx of orders through the mail carrier, weather issues, or service issues.
I have a personalized piece in my order. Will this affect the shipping time of my other items?
No. All items are custom embroidered and will ship at the same time.
A piece of fabric is coming off the inside of my item. What is this?
Some of our products have a layer of soft fabric (Tender Touch Stabilizer). This is included on children's and infants items and sometimes on adult items if the design is heavier.
You can remove this layer if you like - the stitches won't come out! If you would like to keep the Tender Touch layer, just smooth it out and press it with a hot iron.
The item I would like is out of stock. Will you be restocking it?
Restocks depend on manufacturer availability and we are not able to guarantee a restock of an item.
How do I contact the company if my question wasn’t answered here?
Click here for our contact form.
We are happy to help you with any other questions or order information. If you have questions regarding a specific order, please include your order number in the contact form. Multiple forms can cause potential confusion and delay a response. We strive to answer all emails within 1 business day (Monday through Friday between 8 AM and 5 PM CST).