We are located in Mobile, AL! All items ship from our company in Mobile. You can also select local pickup if you live in our area. 

A pre-order is an item purchased before it has been manufactured with the understanding it will be shipped at a later date. All pre-order items are clearly marked on the website (collection page, product page, at check out, etc.) and on your order confirmation email. Please be sure to pay attention to the estimated delivery dates on all pre-order items before placing your order.

Each pre-order style or size may have a different delivery estimate. Please note that this time frame is not a guarantee but an estimate provided by our manufacturer.  Although we do our best to give you the most accurate time frame, please note that all pre-order delivery estimates are subject to change. 

We define the estimate of “early” as it should arrive to us between the 1st and 10th of the month. We define the estimate of “mid” as it should arrive to us between the 10th and the 20th of the month. We define the estimate of “late” as it should arrive to us between the 20th and the end of the month.

We strive to ship all orders that include only in stock items within 1-2 business days (Monday through Friday). During times of increased order volume, please allow additional time for processing. 

If you ordered pre-order items, please refer to the estimated delivery date noted on your order for the shipping time frame. If you ordered both in stock and pre-order items, we will ship the in stock items during their typical processing time and the pre-order items in their shipping time frame.

You will automatically receive an email with tracking information once your package is picked up and scanned by the delivery company. Please refer to the tracking information provided by the delivery company to find out when your order will be delivered. 

We are not responsible for delays with the mail carrier. Please note that some packages may be delayed due to influx of orders through the mail carrier, weather issues, or service issues.

No. All items are custom embroidered and will ship at the same time.

Some of our products have a layer of soft fabric (Tender Touch Stabilizer). This is included on children's and infants items and sometimes on adult items if the design is heavier.

You can remove this layer if you like - the stitches won't come out! If you would like to keep the Tender Touch layer, just smooth it out and press it with a hot iron.

Click HERE to see our Returns policy page.

Click HERE to see our Returns policy page.

No worries! We are happy to help you process the gifted item(s) as a return or an exchange in accordance with our return policies. Returns are typically processed for store credit to the original email on the order. If you would prefer the gift card be sent to you rather than the original buyer, please note this on the return form. Please make sure that you note the original customer’s name and email address on the form if you are not able to locate the order number.

Sometimes things happen and you need to make changes to your order. We totally understand and are here to help, but you must contact us immediately. Once we initially process and ship your order, we are unable to make any changes. We can add an item to an existing order, but only if the we have not already processed and shipped your order. 

Restocks depend on manufacturer availability and we are not able to guarantee a restock of an item. 

We are sorry to hear that the item has not been received. We ask that you allow for 24 hours after the package has been marked as delivered for the delivery company to deliver the package. If the 24 hours has passed and the package has still not been received, please reach out to your local post office or other delivery service to verify the geolocation of the package. This geolocation will show where the package was last. If the delivery company misdelivered the package or has it on hold at the post office, they would be able to attempt to recover the package at that point. If they are unable to assist you further, please reach out to our team within 5 days of the package being marked delivered and we would be happy to work with you toward a resolution. 

Click here for our contact form.

We are happy to help you with any other questions or order information. If you have questions regarding a specific order, please include your order number in the contact form. Multiple forms can cause potential confusion and delay a response. We strive to answer all emails within 1 business day (Monday through Friday between 8 AM and 5 PM CST).